Rider Terms of Service
& Platform Use Agreement

This Rider Terms of Service and Platform Use Agreement (the “Agreement”) governs your access to and use of the Royal Rideshare technology platform, mobile applications, websites, and related services (collectively, the “Platform”) made available by Royal Rideshare, Inc..

Royal Rideshare, Inc. operates a lead-generation and dispatch technology that connects Riders seeking transportation with independent third-party transportation providers (“Drivers”). Royal Rideshare, Inc. does not itself provide transportation, and Drivers are independent contractors and not employees, agents, or partners of Royal Rideshare, Inc..

You represent that you are at least eighteen (18) years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into this Agreement.

1.1 Technology Provider Only. Royal Rideshare, Inc. is a technology platform. We do not transport Riders, own or lease vehicles, employ Drivers, or provide dispatch services in the manner of a traditional taxi or livery company. Any transportation services you receive are provided by independent Drivers.

1.2 Rider-Driver Relationship. Each ride constitutes a direct contract for transportation between you (the Rider) and the Driver. Royal Rideshare, Inc. facilitates that contract via the Platform but is not a party to it.

1.3 No Guarantee of Availability. Ride availability depends on Driver supply and other factors outside our control. We do not guarantee that a Driver will be available at any given time, nor do we guarantee arrival times or trip durations, which are estimates only.

2.1 Account Registration. You must provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.2 One Account. You may only maintain a single account. Creating multiple accounts to abuse promotional credits, referral rewards, or ratings is prohibited and may result in immediate deactivation and forfeiture of any earned credits.

2.3 Suspension & Termination. Royal Rideshare, Inc. may, in its sole discretion, suspend, restrict, or terminate your access to the Platform for reasons including but not limited to: safety incidents, low ratings, fraud, payment failures, harassment of Drivers or staff, violations of this Agreement, or non-compliance with law.

2.4 Account Deletion. You may delete your account at any time via the Profile page or by contacting support@royalrideshares.com. Deletion may not extinguish obligations you have accrued (e.g., unpaid fares, disputed charges, or ongoing legal claims).

3.1 Fare Calculation. The fare for each ride is calculated based on a base fare, per-mile rate, per-minute rate, applicable surge multiplier, taxes, tolls, airport or venue surcharges, and any promotional credits or referral discounts. Estimated fares displayed prior to booking are non-binding estimates; final fares are calculated at ride completion based on the actual route.

3.2 Surge Pricing. During periods of high demand, prices may increase via a surge multiplier displayed clearly to you before you confirm your booking. By confirming, you accept the surge pricing.

3.3 Payment Method. You must maintain a valid payment method on file. Payment is processed automatically upon ride completion via Stripe, our third-party payment processor. You authorize Royal Rideshare, Inc. and Stripe to charge your payment method for the fare, any applicable tips, tolls, cleaning or damage fees, no-show fees, and cancellation fees.

3.4 Tips. Tips are optional and 100% of tips go directly to the Driver. Tipping does not reduce the Driver's effective earnings from the base fare.

3.5 Cleaning & Damage Fees. If a Rider (or a Rider's passenger, guest, or pet) causes damage to a Driver's vehicle or leaves excessive mess (including but not limited to vomit, food or beverage spills, bodily fluids, or torn upholstery), Royal Rideshare, Inc. may assess and charge a cleaning or damage fee of up to $250 to your payment method, based on documentation provided by the Driver and reviewed by Royal Rideshare, Inc.. You will receive an email notice with photographic evidence prior to the charge where practical.

3.6 Taxes. Fares are shown inclusive or exclusive of tax as required by law. Any sales, use, or similar taxes are collected by Royal Rideshare, Inc. via Stripe Tax and remitted to the relevant authority.

4.1 Rider-Initiated Cancellations. You may cancel a ride at any time before pickup. Cancellations made within 2 minutes of booking are free of charge. Cancellations after the 2-minute window, or after a Driver has traveled a material distance toward pickup, may incur a cancellation fee of up to $5.00.

4.2 No-Show Fees. If the Driver arrives at the pickup location and waits a minimum of five (5) minutes for you to appear (with reasonable attempts to contact you via in-app chat or phone), the Driver may cancel the ride and you will be charged a no-show fee of up to $10.00.

4.3 Driver-Initiated Cancellations. Drivers may cancel a ride at their discretion. If a Driver cancels prior to your arrival with no charge to you, you are free to re-book with another Driver at no penalty.

4.4 Scheduled Rides. Cancellations of scheduled rides made more than one (1) hour before the scheduled pickup time are free. Cancellations within one hour of the scheduled pickup are subject to the standard cancellation fee.

5.1 Fare Adjustments. If you believe you were incorrectly charged (for example, an incorrect route, an unusually long trip time due to a Driver detour, or a cleaning fee you did not cause), you may submit a fare-adjustment request within fourteen (14) calendar days of the ride via the in-app Help center or by emailing support@royalrideshares.com.

5.2 Review Process. Royal Rideshare, Inc. will investigate each request in good faith and, where warranted, issue a partial or full refund, a wallet credit, or an adjustment to your invoice. Our decision is final except where applicable consumer-protection law provides otherwise.

5.3 Refund Methods. Refunds will typically be issued to your original payment method within 5-10 business days. In some cases, Royal Rideshare, Inc. may elect to issue a wallet credit instead of a refund; you may request a payment-method refund by contacting support within 30 days.

5.4 Non-Refundable Items. Tips, no-show fees, and cleaning/damage fees assessed with supporting evidence are generally non-refundable except in cases of Company error or documented Driver misconduct.

6.1 Community Standards. You agree to treat Drivers and other Platform users with respect and to comply with all applicable laws while using the service. The following are strictly prohibited and may result in immediate account termination and legal action:

• Threatening, harassing, or discriminating against a Driver based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic;
• Bringing weapons, illegal substances, or open containers of alcohol into a vehicle;
• Damaging the vehicle intentionally or through gross carelessness;
• Requesting a Driver to violate traffic laws, exceed the vehicle's passenger capacity, or engage in unsafe conduct;
• Providing false or misleading pickup/drop-off information;
• Recording video or audio of a Driver without their consent where prohibited by law;
• Attempting to solicit a Driver's contact information for purposes outside the Platform.

6.2 Seatbelts & Child Safety. All passengers must comply with applicable seatbelt and child-restraint laws. Children under the age of applicable law must be secured in an appropriate child safety seat, which is your responsibility to provide.

6.3 Pets. Service animals as defined by the ADA are always permitted. Non-service pets are permitted only at the Driver's discretion.

6.4 Emergency & Reporting. In the event of an emergency, dial your local emergency number. To report a safety incident, use the in-app safety button or contact support@royalrideshares.com.

7.1 Platform “As-Is”. The Platform is provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, Royal Rideshare, Inc. disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

7.2 Driver Conduct. Because Drivers are independent contractors, Royal Rideshare, Inc. does not control their day-to-day conduct. To the maximum extent permitted by law, Royal Rideshare, Inc. disclaims liability for the acts or omissions of Drivers, including negligent, reckless, or intentional acts.

7.3 No Consequential Damages. IN NO EVENT SHALL Royal Rideshare, Inc. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY, OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR EMOTIONAL DISTRESS) ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, EVEN IF Royal Rideshare, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.4 Damages Cap. Royal Rideshare, Inc.'s total cumulative liability to you for any and all claims arising out of or related to this Agreement shall not exceed the greater of (a) the total fares you paid to Royal Rideshare, Inc. in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

7.5 Carve-Outs. The limitations in this Section 7 do not apply to liability arising from Royal Rideshare, Inc.'s gross negligence, willful misconduct, or fraud, or to any liability that cannot be excluded or limited under applicable law.

8.1 Rider Indemnity. You agree to indemnify, defend, and hold harmless Royal Rideshare, Inc., its parent, subsidiaries, affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, judgments, penalties, fines, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use or misuse of the Platform;
• Your breach or alleged breach of this Agreement or any representation, warranty, or covenant herein;
• Your violation of any law or of the rights of any third party;
• Damage you or your guest cause to a Driver's vehicle or property;
• Any dispute or interaction between you and a Driver.

8.2 Exceptions. Your indemnification obligation does not extend to claims arising solely from Royal Rideshare, Inc.'s own gross negligence, willful misconduct, or fraud.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

9.1 Binding Individual Arbitration. Except as set forth below, you and Royal Rideshare, Inc. agree that any and all disputes, claims, or controversies arising out of or relating to this Agreement or your use of the Platform (each, a “Dispute”) shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or another mutually agreed-upon administrator.

9.2 Class & Representative Action Waiver. You and Royal Rideshare, Inc. each waive the right to bring or participate in any class, collective, mass, or representative action. Disputes must be brought in an individual capacity only.

9.3 Exceptions. The following claims are excluded from arbitration:

• Claims that qualify for small-claims court and remain in that forum on an individual basis;
• Claims for temporary injunctive relief to protect intellectual property rights;
• Individual claims of sexual assault or sexual harassment, where applicable federal or state law (including the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act) permits you to elect a judicial forum;
• Any claim that, by law, cannot be subject to pre-dispute arbitration.

9.4 Opt-Out. You may opt out of the arbitration and class-waiver provisions of this Section 9 by sending written notice to legal@royalrideshares.com within thirty (30) days of first accepting this Agreement, stating your full name, address, and intent to opt out. Opting out does not affect any other provision of this Agreement.

9.5 Governing Law & Venue. This Agreement is governed by the laws of the State of Delaware, without regard to conflicts-of-law principles. Any judicial proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware.

10.1 Informal Resolution First. Before initiating arbitration, you agree to first send a written description of the Dispute to legal@royalrideshares.com and to negotiate in good faith for a period of at least sixty (60) days. Most disputes can be resolved quickly this way.

10.2 Chargebacks. Initiating a chargeback with your bank or credit-card issuer without first attempting to resolve the issue with Royal Rideshare, Inc. is a material breach of this Agreement and may result in immediate account suspension pending resolution. Fraudulent chargebacks may result in permanent account termination and referral to collections.

10.3 Fee-Shifting. If a Dispute is finally resolved in favor of the Company after your initiation of a chargeback, you agree to reimburse the Company for reasonable investigation costs and any chargeback fees imposed by the payment processor.

11.1 Modifications. Royal Rideshare, Inc. may modify this Agreement at any time. Material changes will be communicated via email or in-app notice with reasonable advance notice. Your continued use of the Platform after such modifications constitutes acceptance.

11.2 Notices. Legal notices to Royal Rideshare, Inc. must be sent to legal@royalrideshares.com. Notices to you may be sent via the email or in-app message associated with your account.

11.3 Severability. If any provision of this Agreement is held unenforceable, that provision shall be severed and the remainder shall remain in full force and effect.

11.4 Entire Agreement. This Agreement, together with the Privacy Policy and any addenda incorporated by reference, constitutes the entire agreement between you and Royal Rideshare, Inc. with respect to the Platform.

11.5 No Assignment. You may not assign this Agreement without our prior written consent. Royal Rideshare, Inc. may assign this Agreement freely.

11.6 No Waiver. No failure or delay by Royal Rideshare, Inc. in exercising any right under this Agreement shall operate as a waiver of that right.

13.1 Electronic Signature. By clicking “I agree,” checking the acceptance box during sign-up, tapping “Request Ride,” or continuing to use the Platform, you are executing this Agreement electronically pursuant to the U.S. E-SIGN Act and applicable state law. Your electronic acknowledgment carries the same legal weight as a handwritten signature.

13.2 Acknowledgment Language. By creating an account or booking a ride you affirm:

13.3 Ongoing Acceptance. Your continued use of the Platform after any update to this Agreement constitutes acceptance of the updated terms.